A contact center is the central point in an enterprise from
which all customer contacts are managed. A contact center plays a prominent
role within enterprise wide customer management strategies. Currently, contact
centers are embracing new technologies to offer a multichannel experience. This
results in a coherent customer experience and meeting customer expectations
with advanced levels of interactions channels. It helps client firms to
increase their operational efficiency, enhance customer experience, concentrate
on their core competencies, reduce time to market, obtain access to fresh
talent and experience along with latest technologies, and build an organization
with an economical cost structure in the long run.
Analysts forecast the Global Contact Center market will grow at
a CAGR of 8.81 percent over the period 2013-2018.
Covered in this
Report
This report covers the present scenario and the growth
prospects of the Global Contact Center market for the period 2014-2018. The
Global Contact Center market is categorized by two main segments: Hosted and
On-premises. The report covers the Americas, the EMEA and APAC regions; it also
covers Global Contact Center market landscape and its growth prospects in the
coming years.
Global Contact Center Market 2014-2018, has been prepared
based on an in-depth market analysis with inputs from industry experts. The
report also includes a detailed discussion of the key vendors operating in this
market and their market shares.
Get discount on the Report @ http://www.sandlerresearch.org/discount?rname=25509 .
Key Regions
- Americas
- EMEA
- APAC
Key Vendors
- Avaya
- Alcatel-Lucent
- Cisco Systems
- Huawei Technologies
Other Prominent
Vendors
- Aastra
- Altitude
- Aspect
- Fujitsu
- Genesys
- HP
- Interactive Intelligence
- NEC
- Noble Systems
- Oracle
- ShoreTel
- Siemens Enterprise Communications
- Toshiba
- Vertical Networks
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Report @ http://www.sandlerresearch.org/purchase?rname=25509 .
Key Market Driver
- Growing Role of Advanced Communication Technologies
- For a full, detailed list, view our report
Key Market Challenge
- Attrition
- For a full, detailed list, view our report
Key Market Trend
- Growing Popularity of Social Media
- For a full, detailed list, view our report
Key Questions
Answered in this Report
- What will the market size be in 2018 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?
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