An IVA is a customized automated digital character, such as an avatar
or a 3D animated persona, which provides information and service
assistance to customers. An IVA provides assistance on wide range of
topics such as company details including financial and investor-related
details, product portfolios, and technology-related information. They
provide better customer engagement when compared to customer executives.
Enterprises can use IVAs to reduce investment in developing multiple
customer contact centers because IVAs offer maximum revenue for minimum
resources.
Analysts forecast the Global IVA market will grow at a CAGR of 39.32 percent over the period 2013-2018.
Covered in this Report
The Global IVA market has been segmented based on its geography
namely the Americas, the EMEA region, and the APAC region. The report
also highlights the top end user segments in the market.
The Global IVA Market 2014-2018, has been
prepared based on an in-depth market analysis with inputs from industry
experts. The report covers the Americas and the EMEA and APAC regions;
it also covers the Global IVA market landscape and its growth prospects
in the coming years. The report also includes a discussion of the key
vendors operating in this market.
Key Regions
- Americas
- EMEA
- APAC
Key Vendors
- Creative Virtual Ltd.
- eGain Corp.
- IntelliResponse Systems Inc.
- Next IT Corp.
- Nuance Communications Inc.
