An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources.
Analysts forecast the Global IVA market will grow at a CAGR of 39.32 percent over the period 2013-2018.
Covered in this Report
The Global IVA market has been segmented based on its geography namely the Americas, the EMEA region, and the APAC region. The report also highlights the top end user segments in the market.
The Global IVA Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas and the EMEA and APAC regions; it also covers the Global IVA market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
- Creative Virtual Ltd.
- eGain Corp.
- IntelliResponse Systems Inc.
- Next IT Corp.
- Nuance Communications Inc.