Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.
Analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.
The report recognizes the following companies as the key players in the Global Field Service Management Market: ClickSoftware Technologies Ltd., Oracle Corp., PTC Inc., SAP AG and TOA Technologies Inc.
Other Prominent Vendors in the market are: Astea International, IFS Metrix, Infor, Retriever Communications, Service Max, ServicePower, Ventyx, Vertical Solutions and Wenn Soft.
One emerging trend in the market is the emergence of mobile FSM. Enterprises are focusing more on adopting FSM mobile applications. This will help them communicate with their field service staff and provide real-time information, which will improve collaboration with colleagues and customers.
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Covered in this Report
This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.
According to the report, one of the major factor driving the market is the increased adoption of cloud computing, which has led to FSM vendors increasingly providing SaaS-based solutions. Such solutions not only help minimize costs through easy implementation, but also offer added advantages such as quick response time and ease of access.
Further, the report states that one of the major challenges in this market is the high implementation cost of FSM solutions. The high initial implementation costs and integration issues are the main issues faced when implementing FSM solutions. The integration issues are turning into another major inhibitor to the market's growth
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