IT Management as a Service (ITMaaS) is a cloud-based IT service management tool and solution that provides service desk management, incident management, change and configuration management, and problem management. The ITMaaS market has undergone a transformation in the last couple of years. IT Management solutions have become increasingly sophisticated in their approach. Customer expectation has grown complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.
Analysts forecast the Global ITMaaS market to grow at a CAGR of 43.67 percent over the period 2013-2018.
Covered in this Report
The Global ITMaaS market can be segmented into three on the basis of its application: Systems and Network Monitoring and Management, Problem Management and Resource Utilization, and Capacity Planning and Billing. The report also discusses in detail the market segmentation based on end-users, the market landscape, and its growth prospects in the coming years.
Global IT Management as a Service (ITMaaS) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the ITMaaS markets’ contribution to the Public Cloud Services market as a whole.
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